The Live Well Center Policies

Cancellation and No Show Policy:

Out of respect for your time and ours, we have a 24-hour cancellation policy. All appointments canceled within 24 hours of the scheduled time or not shown up for will be charged a minimum $50 fee.

Prescription Refill and Form Fee Policy:

Prescription refills and the completion of medical forms (e.g., FMLA, prior authorizations, disability paperwork) outside of a scheduled appointment are subject to a $25 administrative fee and given a 7-day notice.

Please note:

This fee applies to each individual refill or form request made outside of a visit.
Refills requested during an appointment are included as part of your visit and do not incur an additional charge.
Payment must be received before the prescription or form is processed.

We encourage patients to request necessary refills and forms during their scheduled appointments whenever possible to avoid additional fees.

Supplement Return Policy:

We accept returns on unopened, non-special order supplements within 15 days of purchase. The original receipt must accompany all returns.

Please note:

No returns or exchanges are accepted on special-order supplements, regardless of condition.
Returned items must be sealed, unused, and in resalable condition.
Refunds will be issued to the original form of payment.

We appreciate your understanding and encourage you to reach out with any questions before purchasing.

Payment Plan Policy:

We offer a convenient payment plan for clients who wish to divide the cost of their program or services.

Policy Details:

Clients are required to keep a valid credit or debit card on file.
We offer a 40% carry balance to be paid over 90 days (3 months).
The initial 60% payment is due at the time of enrollment.
The remaining 40% will be automatically charged in equal monthly installments over the next 90 days.
A declined payment will result in a $25 late fee, and access to services may be paused until the balance is brought current.